Those who succeed at Zapproved are “humble, hungry, and smart” as described by best-selling author Patrick Lencioni:
Humble, being little ego; focusing more on their teammates than on themselves.
Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can.
Smart, meaning not intellectually smart but inner personally smart. They understand the dynamics of a group of people and how to say and do things and have a positive outcome on those around them.
We also added one of our own to Lencioni’s list that’s important to our culture. Kindness. We expect a respectful culture where everyone can have a voice and flourish. This is how we conduct our business and conduct ourselves.
Work is but one part of a person’s life. It is important for that component to be enriching and rewarding, but it is also necessary to find ways to grow and learn beyond the job requirements. We provide for opportunities to enrich ourselves by experiencing learning and cultural experiences, and providing the freedom to address other areas to enrich ourselves and those around us.
Zapproved culture centers on accountability. We share information (within the bounds of confidentiality and respect, of course) across the entire organization about what is happening in the company. In our weekly Monday lunch, we provide regular updates on progress and problems because we are all “owners” and want to engage everyone on helping us succeed.
One of the reasons growth tech companies attract the “best and brightest” is because they are engines of personal growth. We have had countless Zapprovians enter the company and experience a positive transformation to expand their belief in their own ability. Furthermore, our Zapproved Incentive Program creates a mechanism for team members to financially benefit from the company’s ongoing success.
While working in “legal software” may at first not sound exciting, it is endlessly interesting and important. Our society and economy rely on a functioning civil justice system. We are helping the system adapt to the new Digital Age by providing a platform that unburdens our court system and ultimately provides for more just outcomes. Plus we have the distinct privilege to work directly with very smart and committed customers.
Zapproved’s leadership extends to making a positive impact in our community where we want our organization to be a force for good. We work to create a more equitable society by supporting causes such as:
Zapproved embraces taking risks while also failing fast. When we started we embraced Agile and it still drives our process today which is iterative, collaborative, and driven by customer feedback. Our team is encouraged to try new ideas and advance them if they work and abandon them if they aren’t. In this way we have developed a platform that has been referred to by a leading industry analyst as “the Apple of ediscovery.”
All too often workplaces are filled with entertainment yet micromanaged. We appreciate doing great work and trusting team members to make good decisions about prioritizing and being accountable. However, we offer flexibility to our team to make personal choices about what works best for each of us. For example, we have a flexible approach to taking time off: As long as you’re covered and you’ve communicated with your team, take what you need.
Our focus internally is to create an inclusive, equitable, and diverse workplace. We invest in hiring and developing talent from communities that are under-represented in tech. Each month we have a lunchtime discussion focusing on diversity, equity, and inclusion which serves to educate and provide a forum for discussion, often inviting nationally recognized experts to share their insights. Zapproved participates in efforts to enhance broader representation by publishing statistics about our employee population. In our workspace, we have incorporated gender-inclusive restrooms into our office. Finally, we recruit from training programs in order to offer an entry point for candidates that may have taken a non-traditional career path.
From the start, we work tirelessly to ensure that our customers are having a great experience. We retain 99 percent of our customers year after year which is world class and a key to our success. While we may not be able to fulfill every request, we do commit to communicating transparently so they have accurate expectations.
Opportunity to work off-site periodically.
Beyond our benefits package, following are some additional ideas that will help inform you about working with us.
We believe in hiring talented and driven people into every level of our organization, and offer training, development, and career paths to help them get where they want to go. Zapprovians attend industry-leading conferences, sponsor and coordinate relevant meet-ups and events, and provide subject matter expertise for leading blogs, webinars and more.
Portland’s growing ‘Silicon Forest’ is a phenomenal place to both work and live. Located between the dramatic Cascade Mountain range and Oregon Coast, we enjoy a world class arts, food, and sports scene, and a reasonable cost of living. Organizations like Prosper Portland and the Technology Association of Oregon are fostering collaboration and innovation in the tech community, and offer great resources for folks considering a relocation.
Zapproved was honored in May 2017 to be the first portfolio company in Vista Equity Partners’ Endeavor Fund which focuses on high-growth B2B software companies like ours. Vista’s tried-and-true playbook for software leaders has resulted in an enviable track record as Forbes magazine recently reported:
Come work with the best! Zapproved has earned company and industry recognition in a variety of spaces, including:
Zapproved is proud to employ a diverse workforce, and committed to providing equal employment opportunities (EEO) to all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or any other protected status.