Product Support

Your Success is Our Success!

Our motto is Keeping Customers Ridiculously Happy, and we take it seriously

When you join the Z-Discovery community, you have a team at Zapproved working to make you successful. With dedicated Implementation Managers and Customer Success Managers for your team, we strive to provide you continued success throughout our partnership. Our Technical Support team is also readily available to help answer any question you may have, whether it be around product functionality or how to most efficiently connect to the API. Beyond the group at Zapproved working with you, your team has access to a range of resources, from monthly webinars and best practices to a customer community with direct access to Product Managers and other software users. We’re here to ensure you’re achieving maximum value and satisfaction.

Assigned Implementation and Customer Success Managers ensure you always know who to go to for questions and issues.

24/7 access to:
Full Support Center
Training Videos

No added costs for:
Training/Refresher Webinars
Best Practices
Basic Support
Technical Support

Here is what our customers say about us:

“Having a Customer Success Manager assigned to us has been key in implementing Legal Hold Pro for us. We appreciate this aspect of your service!”

Senior Paralegal, Fortune 500 Manufacturer

“The high quality of customer service and support Zapproved provides is outstanding.”

Corporate Counsel, Global 500 Manufacturer

Support Contact

Ronny Swor

Ronny Swor

Director of Customer Success

Our support is here to help with any question you may have. Please send an email to support@zapproved.com, and we will reply promptly. To learn more about Z-Discovery, our e-discovery software that includes: Legal Hold Pro, Data Collect Pro and Digital Discovery Pro.

To get in touch, please submit your questions into the form below or call 1 (888) 806-6750 x1.

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