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This is a great time to join Zapproved. We are an exciting and rapidly growing software-as-a-service company that serves the corporate legal, compliance, and regulatory market. Our brand is well established and carries a sterling reputation, and our flagship product, Legal Hold Pro, is being rapidly adopted in the market.

We are looking for ambitious professionals dedicated to making our customers ridiculously happy. The expectations are extremely high, and so are the rewards for success. Our engineering team has proven itself by delivering high-quality products in a timely manner, and is engaged in continually improving our software with incremental changes as the product line matures and expands.

The successful candidate will be comfortable working in a fast-paced, collaborative environment and fostering partnerships with QA, product management and customer support. The person filling this position must be a hands-on, proactive, self-motivated individual capable of taking on a range of activities spanning the full software lifecycle. This is a role involving a wide variety of projects including everything from storage architecture, to new feature development, to web UI (including mobile), and across to client integrations. Scalability will be a ubiquitous theme throughout the year. The ideal candidate will have a strong background in developing the client side of web applications, with a firm understanding of web standards, usability and accessibility, and must be able to come up to speed quickly on the tools used by the team, including AWS, Javascript UI, .NET, JSON Services, and SQL Server.

Headquartered in Hillsboro, in close proximity to public transportation with a commute that’s opposite of rush hour traffic, we are a small team of quick-minded, ambitious and creative employees who love building great products for diverse customers. Our culture is an open one, focused on recognizing results and sharing successes, with a clear sense of direction.


Support and Training Specialist

Zapproved is hiring a Support and Training Specialist to join our expanding Customer Success team. Our compliance platform makes it easier and more economical for businesses facing increasing rules and regulations. We create targeted workflows, reducing liability and risk. Our systems can be used immediately without the need to install, configure or maintain software. We are looking for ambitious team members dedicated to making our customers ridiculously happy. The expectations are extremely high, and so are the rewards for success. We are looking for the very best.

WHAT YOU'LL BE DOING:

This position provides support via phone and email for existing customers, as well as conducts system training for customers. This is not a call center environment; we are looking to hire someone who will be able to take ownership of Support and Training as well as improve processes for scalability. We are a fast growing team and need team members who are able to complete their defined roles as well as seek out other opportunities to contribute.

  • Serve as first-tier support for customer support line calls and emails.
  • Field customer support requests, analyze problems, place outbound calls to collect information, provide answers, and communicate solutions back to the customer, assist in the management of the complaint system and escalate issues to the appropriate individual/department.
  • Ensure open issues are tracked and communicated to customers, ensure satisfaction by verifying solutions are successful and develop a proactive approach to monitoring and ensuring satisfaction.
  • Act as a liaison between Customer Support and Engineering; reporting high priority and critical bugs/issues as well as feature development/enhancement.
  • Update and maintain training materials and documentation, including demo videos, user guides, and FAQ emails and documents.
  • Provide input to develop web-based content to assist both customers and Zapproved such as Support FAQs, online customer status requests, reports, etc.
  • Serve as backup for general front office duties including answering incoming calls from the main line.
  • Assist with new customer implementation and other Customer Success tasks.
  • Perform system training for new customers, prospects, and internally to Zapproved.

WHAT WE NEED:

  • Bachelor’s degree
  • A passion for customers and problem solving
  • Self starter with demonstrable ability to work independently and creatively
  • Excellent phone and written communication skills (including listening, interpreting, writing)
  • Regular, proactive and consistent communication both internally and externally
  • Positive customer-centric attitude
  • Proficiency in Word, Excel, Outlook and PowerPoint or open source equivalent at a functional level
  • Proven ability to identify and resolve unique problems and navigate between details and strategic solutions
  • Ability to embrace the importance of teamwork and be able to operate comfortably in an innovative, start-up environment
  • Able to work effectively with variety of people in a diverse workforce
  • Must be flexible and adaptable to changing work requirements
  • High degree of professional integrity

What Would Be Nice:

  • Experience in a SaaS environment
  • Knowledge of Salesforce/Service Cloud

Headquartered in Hillsboro, in close proximity to public transportation with a commute that’s opposite of rush hour traffic, we are a team of quick-minded, ambitious and creative people who love building on our success.

To be considered, please submit your résumé and cover letter to careers@zapproved.com. In your cover letter, tell us why you’re interested in us, and why you think you’d be a good match.


Senior Web Developer

This is a great time to join Zapproved. We are an exciting and rapidly growing software-as-a-service company that serves the corporate legal, compliance, and regulatory market. Our brand is well established and carries a sterling reputation, and our flagship product, Legal Hold Pro, is being rapidly adopted in the market.

We are looking for ambitious professionals dedicated to making our customers ridiculously happy. The expectations are extremely high, and so are the rewards for success. Our engineering team has proven itself by delivering high-quality products in a timely manner, and is engaged in continually improving our software with incremental changes as the product line matures and expands.

The successful candidate will be comfortable working in a fast-paced, collaborative environment and fostering partnerships with QA, product management and customer support. The person filling this position must be a hands-on, proactive, self-motivated individual capable of taking on a range of activities spanning the full software lifecycle.This is a role involving a wide variety of projects including everything from storage architecture, to new feature development, to web UI (including mobile), and across to client integrations. Scalability will be a ubiquitous theme throughout the year. The ideal candidate will have a strong background in developing the client side of web applications, with a firm understanding of web standards, usability and accessibility, and must be able to come up to speed quickly on the tools used by the team, including AWS, Javascript UI, .NET, JSON Services, and SQL Server.

WHAT WE NEED:

  • 4+ years developing high-performance, commercial web applications
  • 2+ years in JavaScript and jQuery, including REST and JSON APIs
  • Exposure to MVC frameworks such as Backbone.js or AngularJS
  • Proficient with HTML, CSS and HTTP
  • Demonstrated expertise debugging & performance profiling the full application stack
  • Bachelor's degree in Computer Science or related field

WHAT WOULD BE NICE:

  • 8+ years web application development
  • Experience with C# and ASP.NET MVC
  • Experience with SQL Server and ORMs (e.g., Entity Framework or LINQ to SQL)
  • Familiarity with Amazon Web Services (AWS)
  • Security training or work on high-security applications
  • Understanding of the principles of CQRS and loose coupling via queues
  • Experience developing and maintaining automated unit tests and/or TDD
  • Excitement about delivering SaaS products
  • Experience or interest in the legal field
  • Appreciation for a variety of programming languages and tools

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.


AWS Automation Engineer

Zapproved is hiring a AWS Automation Engineer to join our expanding Engineering team. Our compliance platform makes it easier and more economical for businesses facing increasing rules and regulations. We create targeted workflows, reducing liability and risk. Our systems can be used immediately without the need to install, configure or maintain software.

Join us for the opportunity to excel in a fast-paced, performance-based environment and a chance to be surrounded by peers and leaders who inspire, motivate, and innovate.

WHAT YOU'LL BE DOING:

We are looking for ambitious professionals dedicated to making our customers ridiculously happy. The expectations are extremely high, and so are the rewards for success.

In this role, you’ll apply your experience with advanced AWS deployments to build and maintain automation tools for continuous build and integration, and for automated system deployment. You will also contribute to the development of our AWS-hosted products, providing guidance to product teams as they build cloud-optimized features and architectures.

We understand the lines between product development, deployment and operations are blurry in the cloud and we're looking for a skilled DevOps engineer that can bring the best of AWS to help maintain our agility as our products scale.

The successful candidate will be comfortable working in a fast-paced, collaborative environment and fostering partnerships with development team members. The person filling this position must be hands-on, proactive, self-motivated, and committed to ensuring software is ready for customers before it is released. The ideal candidate must be well-versed in using industry standard tools to develop, execute and maintain these automations.

WHAT WE NEED:

  • Experience operating AWS EC2, S3, ELB, Route 53, CloudWatch, CloudTail and other AWS
  • Experience monitoring and managing network configurations in AWS
  • Demonstrated abilities with Team City or another CI tool
  • Network engineering experience
  • Strong knowledge of networking concepts such as IP, CIDR, TCP, UDP, with a heavy emphasis on HTTPS and ESTMP
  • BS in CS, CE, EE or equivalent work experience

WHAT WOULD BE NICE:

  • Knowledge of SAML, OAuth, SSL Certificates
  • Knowledge of Linux command line tools and scripting experience a plus
  • Security background another big plus

WORKING FOR ZAPPROVED:

Headquartered in Hillsboro, Oregon in close proximity to public transportation with a commute that’s opposite of rush hour traffic, we are a team of quick-minded, ambitious and creative people who love building on our success.

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To be considered, please submit your résumé detailing your experience with AWS and software development automation to careers@zapproved.com. In your cover letter, tell us why you’re interested in us, and why you think you’d be a good match.


Software Quality Automation Engineer

This is a great time to join Zapproved. We are an exciting and rapidly growing software-as-a-service company that serves the corporate legal, compliance, and regulatory market. Our brand is well established and carries a sterling reputation and our flagship product, Legal Hold Pro, is being rapidly adopted in the market.

RESPONSIBILITIES:

We are looking for ambitious professionals dedicated to making our customers ridiculously happy. The expectations are extremely high, and so are the rewards for success. Our QA team has proven itself by delivering high-quality products in a timely manner, and is engaged in expanding automation and adopting pragmatic best practices as the product line matures and expands.

The successful candidate will be comfortable working in a fast-paced, collaborative environment and fostering partnerships with development team members. The person filling this position must be hands-on, proactive, self-motivated, and committed to ensuring software is ready for customers before it is released. The ideal candidate must be well-versed in using industry standard tools to develop, execute and maintain automated test scripts for JSON, HTTP, HTML JavaScript and CSS.

  • Define process and select tools for Quality Assurance test automation
  • Design, develop and maintain automation framework and library of automated tests for web-based SaaS app
  • Plan and execute automated tests and publish results, including analysis and interpretation, within scheduled deadlines
  • Enter defects in tracking system with complete information; retest fixed defects to validate readiness for release
  • Create and maintain automated test process documentation, and mentor development team in designing, develop and executing automated tests.
  • As needed, execute manual smoke and final acceptance testing as needed for software releases
  • As needed, assist support with reproducing, diagnosing and resolving customer issues

SKILLS AND EXPERIENCE:

  • Experience with SDLC and SQA methodology and processes
  • Experience implementing Quality Assurance test automation for web-based applications, including UI, API and web service testing
  • High level of knowledge of validating browser-based applications, SaaS, websites, and web services
  • Familiar with browser developer tools (F12)
  • Experience with NUnit, MSTest or similar unit testing frameworks
  • Able to develop HTML, CSS and JavaScript
  • Must have great communications skills
  • Must have high attention to detail and tenacity

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.


Enterprise Account Executive

This is a great time to join Zapproved. We are an exciting and rapidly growing software-as-a-service company that serves the corporate legal, compliance, and regulatory market. Our brand is well established and carries a sterling reputation. Our flagship product, Legal Hold Pro, is being rapidly adopted in the market. We are looking for superstar sales professionals to further accelerate our revenue growth. The expectations are extremely high, and so are the rewards for success. We are looking for the very best.

RESPONSIBILITIES:

You will do most of your selling over the phone / web, but you must be willing and able to call on customers face-to-face and be impressive and compelling in both capacities. Some travel within the US will be required.

  • Be a rainmaker - meet or exceed all sales targets
  • Be an ambassador for our brand – impress prospects with your knowledge and professionalism
  • Create passionate and reference-able fans for our products
  • Constantly nurture a healthy pipeline
  • Perform compelling demonstrations of the product over the web
  • Accurately forecast sales on a monthly and quarterly basis
  • Share best practices and learning with colleagues

SKILLS AND EXPERIENCE:

  • 10+ years of demonstrated success in a quota-carrying, B2B enterprise sales role
  • Verifiable record of consistent over-quota performance
  • Experience managing and closing highly complex sales
  • Experience selling SaaS solutions in highly desirable
  • Prior experience selling to the General Counsel’s office a big plus
  • Impressive presentation and communication skills (verbal and written)
  • Consultative selling style
  • High attention to detail
  • Bachelor’s degree required
  • Uncompromising integrity is non-negotiable
  • Good is not good enough, you must be driven to be great

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.


Sales Development Representative

This is a great time to join Zapproved. We are an exciting and rapidly growing software-as-a-service company that serves the corporate legal, compliance, and regulatory market. Our brand is well established and carries a sterling reputation. Our flagship product, Legal Hold Pro, is widely recognized as one of the leaders in the legal hold software market. We are looking for smart, energetic, and ambitious people to join our sales team and fuel our next phase of growth. The expectations are extremely high, and so are the rewards for success. We are looking for the very best.

RESPONSIBILITIES:

The Sales Development Representative role at Zapproved will be a critical role in driving our next stage of revenue growth. Ideal candidates will be eager to grow their skills and advance through a learning progression that can lead to promotion and increased earning potential. You will be responsible for identifying and creating new sales opportunities in our target markets for Legal Hold Pro.

  • Respond and qualify all leads in a timely and professional manner
  • Create a great first impression to our prospective customers, engaging senior paralegals and attorneys in a professional dialogue about critical litigation-related business processes
  • Build a pipeline of qualified opportunities for Account Executives
  • Maintain active engagement with new and existing leads through creative and thoughtful follow up that increases their interest in Legal Hold Pro

SKILLS AND EXPERIENCE:

  • Minimum 1-2 years of business experience post-graduation (software sales is a plus)
  • Bachelor’s degree and a record of high academic achievement
  • Strong desire to build a career in Technology Sales
  • Experience selling over the phone
  • Impressive presentation and communication skills (verbal and written), able to carry on a high level dialogue with very senior professionals
  • High energy and positive demeanor
  • Attention to detail
  • Uncompromising integrity is non-negotiable
  • Good is not good enough, you must be driven to be great

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.


Sales Operations Manager

Zapproved is a fast-growing software startup headquartered in Portland, Oregon, that was recently named to the 2014 Inc. 500. Our flagship product Legal Hold Pro is rapidly gaining traction among corporate legal teams at companies with household names.

We are currently seeking an experienced Sales Operations Manager with a keen interest in supporting the people and driving the processes currently fueling our rapid growth.

Our ideal candidate is a competitive leader that has a knack for technology and metrics. Someone with a sharp adherence to best practices, team focus, and positive attitude toward creating success. A B2B technology professional possessing the ability to enable teams and communicate insights to multiple stakeholders for the purpose of optimizing business processes. We need an A-player that is enthusiastic about challenges and confident they can add power to our existing customer acquisition engine.

The Sales Ops Manager will own the comprehensive planning, analysis and reporting that will enable the best data-driven decisions to be made by Zapproved. Primarily working with executive sales management, but also working closely with customer success, product management and marketing ops to align goals and insights. Duties will span planning, process, sales support, analysis, CRM management and some financial. The ideal candidate will be comfortable communicating to stakeholders via regular presentations. This position reports to the Vice President of Sales.

RESPONSIBILITIES:

PLANNING

  • Perform budgeting, planning, and analysis activities to support the sales organization
  • Maintain territory assignments/split standards based on TAM research and data

PROCESS

  • Facilitate creation, documentation and maintenance of all sales processes
  • Proactively identify process inefficiencies and lead corrective initiatives
  • Maintain and ensure compliance of sales policies, procedures, and rules of engagement including approval requirements, escalation processes, and compliance with standard guidelines.

SALES SUPPORT

  • Support order operations, pricebook, quoting, working with other departments to build RFP responses
  • Collaborate with the entire sales team to keep up with evolving trends and best practices
  • Own sales onboarding and develop/document training process for new hires and coordinate continual training of existing sales team

ANALYSIS / REPORTING

  • Own development and maintenance of key operational metrics
  • Review, trends and analysis of pipeline, forecasts, bookings, loss, revenue, gross margin, won/loss intelligence, productivity, goal attainment
  • Gather requirements, prioritize, and develop automated sales reports/dashboards and analytics to guide business decisions and identify trends
  • Work with marketing ops to transform large datasets into sources of strategic insight and the development of predictive models

FINANCIAL

  • Support finance on evaluation management, including monthly pro-forma invoices, aging report, and working with the field to ensure evaluations are returned or converted in a timely manner.
  • Support monthly, quarterly, and annual closing activities
  • Engage in development of sales quotas/plans. Calculate and process commissions and incentive payments

CRM & TECHNOLOGY

  • Perform Salesforce.com administration duties to include collaborative forecast management, user profiles, role hierarchy, sharing rules, and security
  • Be a subject matter expert for Microsoft Excel
  • Lead design and build projects to further customize the Salesforce.com instance
  • Experience with BI tools such as Domo, Tableau, etc. is a plus

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.


Vice President of Sales

Zapproved is a fast-growing software startup headquartered in Portland, Oregon, that was recently named to the 2014 Inc. 500. Our flagship product Legal Hold Pro is rapidly gaining traction among corporate legal teams at companies with household names.

We are looking for Vice President of Sales to continue our dramatic growth as the leading litigation hold management system which has been widely adopted by in-house legal teams at wide range of customers including Fortune 500 companies. The Vice President of Sales will be responsible building out an enterprise sales team, developing and managing a sales pipeline, managing account executives, establishing and refining tactics and helping build new partnerships. The ideal candidate will have a strong background selling enterprise-class SaaS products that solve legal, risk and/or compliance challenges.

The Vice President of Sales will join a cohesive leadership team and will assume responsibility for our inside sales team who engage prospects at in-house legal teams that include general counsels and litigation support professionals. This leadership role provides a unique opportunity to scale a sales organization with one of the most successful and innovative leadership teams in the legal software industry.

The Vice President of Sales will report to our CEO and will be located in our corporate headquarters in Portland, Oregon.

RESPONSIBILITIES:

  • Define and develop a sales operations team to drive sales enablement, provide sales support, efficient contracting, and help define and implement sales incentive and compensation plans.
  • Set up sales plans, budgets, objectives, strategies and initiatives to fulfill the growth and revenue goals for the sale teams.
  • Provide active support to enterprise and platform services sales team to avoid issues and help close deals.
  • Meet with sales team regularly to help develop and refine tactics to maximize revenue per lead, manage sales pipeline, set priorities, and refine and set sales forecasts.
  • Provide day-to-day leadership and direction to sales team in maintaining and expanding customer relationships and establishing strong customer relationships with strategic accounts.
  • Attract, hire, develop and retain enterprise sales team to prospect, develop and close new deals for Legal Hold Pro Practice.
  • Work with product development team and marketing to create sales materials, product pricing and define go to market strategy
  • Invest in and develop the expertise of sales team.
  • Interact with marketing team to ensure a robust process for ushering qualified leads through the Revenue Funnel.
  • When an executive sponsor is needed, get involved in closing opportunities in partnership with account executives through face-to-face interactions.
  • Help guide the evolution of ongoing sales enablement tool kits based on customer feedback, key client pain points, and feedback from individual sales team members and their hands-on experience.
  • Partner with Business Development, Marketing, Success and Engineering to refine offerings in order to expand average revenue per customer and increase retention.

SKILLS AND EXPERIENCE:

  • Bachelor's Degree in business, marketing or related discipline.
  • Minimum 12 years in software sales and 6 years sales leadership experience.
  • You are passionate about your work and driven by the success of the entire team.
  • Have experience in selling B2B SaaS products to medium-sized businesses up to enterprises.
  • You display and inspire a culture of excellence and accountability with your peers and your team.
  • Excellent interpersonal, verbal and written communication skills.
  • Self-motivated, analytical, highly organized and detail oriented.
  • Total command of Salesforce.com.
  • History of scaling an enterprise sales organizations.
  • Proven track record as a consistent top performing sales leader and leading sales team that exceeds revenue goals.
  • Understand that face to face interaction with our prospects is required occasionally and be prepared to travel 25-50% of the time.

Our mission is to deliver online tools that manage accountability in business communications. Our intuitive apps streamline process and can be adopted instantly because no training or IT support are required. Founded in February 2008, Zapproved is a Portland, Oregon-based Software-as-a-Service (SaaS) company. We have developed a platform that targets specific pain points in businesses around compliance workflows and team collaboration. Zapproved currently offers our namesake product for managing business decisions and approval processes, and Legal Hold Pro, an on-demand tool for managing litigation hold notification and compliance.

To apply, send your resume to careers@zapproved.com.

AUG
13

Portland, Ore., August 13, 2014The 2014 Legal Hold and Data Preservation Benchmark Survey, the largest survey conducted in the area of electronic discovery, identifies several key findings that show a significant shift toward more automation in litigation holds resulting in higher confidence levels in the data preservation process. Zapproved predicts that businesses have reached the tipping point and the majority of all legal data preservation will be automated by 2015.

"This year's results demonstrate how the move to automating data preservation yields significant benefits, including confidence in their processes," said Brad Harris, VP of Legal Products, Zapproved. "The evolving trend is that legal hold processes are becoming more mature. From last year to this, those using automated systems jumped from 34 percent to 44 percent, reporting benefits not only in efficiency and process maturity, but also in their confidence to defend their preservation practices."

The extensive survey provides insight on the current attitudes, risks and pain points associated with the obligation to preserve data. Building on the inaugural 2013 study, over 536 professionals dealing directly with litigation hold management participated.

Key Findings

One key dimension of the study was comparing those respondents that currently use manual legal hold processes with those with automated systems in place.

  • From last year to this, those using automated systems jumped from 34 percent to 44 percent.
  • Those using manual processes are more than three times as likely to be 'very unsatisfied', and more than five times more likely to lack confidence in their process.
  • Eighty percent of automated users consider their processes are better than most as compared to less than half of the manual users.

Another aspect of the study solicited input on best practices and preservation effectiveness.

  • While two-thirds train their employees on legal holds, only 46 percent felt that employees understand their preservation obligation.
  • Three out of four preservation managers believe that employees will follow through on their preservation obligations.
  • From 2013 to 2014, the number of participants that have defended practices moved from 22 percent to 31 percent.
  • Respondents indicating that preservation was an undue burden dropped from 15 percent to 12.9 percent.

The survey also showed a significant jump in the number of hours spent per month.

  • This year 56 percent spend more than 5 hours per month on legal holds up from 52 percent.
  • Those users deemed "power-preservers" (issuing six or more holds a month) increased from less than 15 percent to nearly 20 percent with this year's survey.
  • A majority of the organizations now issue legal holds in most of their matters.

An interesting trend emerged this year regarding outside counsel.

  • The 2014 response shows only 3 percent rely on outside counsel, which is half the portion indicated in 2013; suggesting that preservation is handled almost entirely in-house at this point.

Methodology

The survey, conducted from May 5, 2014 to June 30, 2014, used an online questionnaire conducted by The Steinberg Group LLC. The survey sample, of 536, only included individuals that affirmatively acknowledged that they are responsible for managing litigation hold processes.

When looking at titles, the sample was distributed as follows:

  • 37.0 percent of participants were attorneys, with 17.2 percent self-identifying as GC/AGC
  • 42.6 percent were litigation support or paralegals
  • Remaining 20.3 percent were non-legal staff responsible for administering legal holds, such as records managers and IT professionals

Download the full survey here: http://www.legalholdpro.com/survey2014.

JAN
26

Portland, Ore., January 16, 2014 – Zapproved® Inc. introduced today the new Collections Tracking module in Legal Hold Pro™, the industry’s fastest growing legal hold management software. With Collections Tracking, in-house legal teams will have a powerful tool for directing and overseeing both the preservation and collection of potentially responsive electronically stored information.

Once custodians have been notified of a preservation obligation, the legal team utilizes the Collections Tracking module to initiate a collection request, notify assigned collectors of tasks, and track progress. The system provides real-time intelligence on the status of collection process while creating a detailed audit trail and timeline for increased defensibility.

“Collections Tracking is the perfect complement to our standard-setting litigation hold workflow. Collection activities can be complex to manage, and the Collections Tracking module in Legal Hold Pro offers a powerful way to organize such tasks and track progress in real-time,” said Brad Harris, Zapproved’s Vice President for Legal Products. “This new module ensures the legal team is able to manage the complete workflow associated with data preservation with minimal effort and consistent results.”

A key benefit of Legal Hold Pro’s Collections Tracking is how it serves as platform between the legal and IT departments. The module provides a complete list of tasks for the collectors who are typically in the IT department and responsible for such efforts as collecting data, enabling email archiving, or suspending routine destruction of data.

Legal Hold Pro, recent winner of the 2013 Best of Legal Times Legal Hold Solution, is the fastest growing litigation hold management system in the industry. Organizations are selecting it to replace time-consuming manual legal holds or less sophisticated software tools.

Legal Hold Pro’s Collections Tracking module is now available for customers and more details can be provided upon request. Call 1-888-366-0666 or send an email to info@legalholdpro.com.

NOV
26
Best of Legal Times 2013

Legal Hold Pro is proud to announce that our software has been voted the best legal hold solution over our competitors in the 2013 The Best of Legal Times annual readers’ poll. The awards for 90 different categories were announced on November 25 and will be distributed in a special print supplement to The National Law Journal & Legal Times. There is no need to wait, however, because you can read the entire supplement by downloading the 2013 Best of Legal Times Reader’s Rankings (PDF) now. Special thanks go out to those of you who voted in the survey, we appreciate your support!

SEP
26
Best of Legal Times 2013

We just published the landmark Legal Hold and Data Preservation Benchmark Survey 2013. Conducted by the Steinberg Group LLC, the survey measured the prevailing attitudes of 525 professionals who currently oversee legal hold processes, making it the largest study of its kind focused specifically on how organizations are currently handling legal data preservation.

Legal Hold Pro Benchmark Survey

Some key findings from the Legal Hold and Data Preservation Benchmark Survey 2013 are as follows:

  • More than half of survey participants still use manual processes for tracking litigation holds, five percent communicate litigation holds verbally, and one third now have a software system in place.
  • Despite the attention afforded sanction cases, only 22 percent of the survey participants have had to actually defend their preservation efforts.
  • 54 percent of respondents consider their organization to be “at risk” from legal holds.
  • When evaluating efforts to create a “culture of compliance” through training about data preservation, 70 percent of participants indicated that their organization offers training but less than half (47 percent) feel custodians understand their responsibilities.
  • When comparing their data preservation process to peer organizations, 62 percent indicated “better than most”; this figure jumped to 81 percent among respondents using an automated system.
  • When automating the legal holds process, organizations reported benefits that included increased efficiency, the propensity to issue holds, and satisfaction and confidence in their process.

By surveying the largest audience of legal professionals actively engaged in data preservation, the 2013 Benchmark Survey provides the clearest picture of legal hold process maturity to date. In general, the legal industry is still in an early phase of embracing litigation hold processes with a need for more defensible processes and better internal training. However, we clearly see those organizations that are investing in their preservation process report tangible benefits that reduce cost and mitigate risk.

We plan to continue to measure best practices in order to better understand the growing influence of case law and technology in this critical area of focus.

To download a complimentary copy of the Legal Hold and Data Preservation Benchmark Survey 2013, please visit http://www3.legalholdpro.com/LegalHoldBenchmarkSurvey.html.

JUL
26

National e-discovery leaders and in-house practitioners gather for first conference to focus on legal preservation that will provide practical advice for reducing the burden of preservation

Portland, Ore., July 26, 2012 – The 2012 Conference on Preservation Excellence, the first conference focused exclusively on improving the legal preservation process, will be held September 27-28, 2012, in Portland, Oregon. The Conference’s goal is to highlight the importance of sound data preservation and to emphasize real-world techniques that meet the standards of care demanded by the courts — while minimizing the preservation burden in terms of both costs and labor.

The Conference on Preservation Excellence is designed for General Counsels, litigation support professionals, outside counsels, paralegals, and records managers who have a desire to take control of the preservation process. The program features nationally recognized e-discovery leaders and practitioners responsible for data preservation efforts at major corporations.

The Conference on Preservation Excellence (PREX12) will be hosted at The Nines Hotel in the heart of downtown Portland, Ore. An “early bird” registration fee for the Conference at $495 per person is currently available, and will increase to $695 per person after August 17, 2012. Attendees can also take advantage of a group rate at The Nines.

The Conference on Preservation Excellence is presented in partnership with the following sponsors: Legal Hold Pro, Nuix and eDJ Group. If interested in becoming a sponsor, please visit http://prex12.com/PREX12_Sponsors.html.

To register and find complete information about the Conference on Preservation Excellence, please visit http://prex12.com. The social media tag for the event is #PREX12.

MAY
16

New cloud-based system combines industry-leading litigation hold technology with Nuix collection and eDiscovery solutions

Portland, Ore., May 16, 2012 – Nuix, a worldwide provider of information management technologies, and Zapproved® Inc., developers of Legal Hold Pro™, today announced a technology partnership to introduce Nuix Legal Hold. Nuix Legal Hold is a cloud-based legal hold notification and compliance tracking system that works with Nuix collection and eDiscovery solutions. Nuix Legal Hold is built on Legal Hold Pro, which has been enthusiastically embraced by Fortune 500 companies and government agencies because it is the fastest and simplest way to manage the legal hold notification and compliance process.

Nuix Legal Hold provides legal teams the ability to manage the electronic discovery process from the trigger event through collection, indexing and production of electronic data. The system streamlines the overall process of responding to anticipated litigation and satisfies the duty to preserve relevant information in a defensible, repeatable manner. With Nuix Legal Hold, legal teams now have a fully integrated electronic discovery solution that systematically tracks, notifies and analyzes data from custodians subject to litigation holds.

“Zapproved has developed an effective and efficient system for managing litigation holds and the preservation workflow, and we’re very excited to work together to offer Nuix Legal Hold as a valuable service for our customers,” said Nuix CEO, Eddie Sheehy. “Nuix Legal Hold perfectly complements our existing solutions for managing electronic discovery.”

“Nuix and Zapproved are both committed to introducing powerful solutions into the legal market that our users find simple and easy to use,” said Monica Enand, CEO and founder of Zapproved. “By partnering with Nuix, we are integrating two state-of-the-art solutions in a way that empowers organizations to take on the challenging complexities of managing eDiscovery in-house.”

Nuix Legal Hold is available now and will be showcased at LegalTech West Coast May 22–23 at Booth 312. For more information on Nuix Legal Hold visit www.nuix.com/legalhold.

JAN
30

LegalTech™, New York, January 30, 2012 – Zapproved® Inc. announced today that Legal Hold Pro can now initiate and track collection tasks associated with a legal hold. After notifying custodians of a duty to preserve, a legal team often needs to take additional steps such as suspending auto-deletion in an email archive or triggering a data collection. With this new capability, Legal Hold Pro enables hold managers to proactively issue preservation or collection requests and track results.

The new functionality supports defining any number of detailed tasks, with assigned resources such as IT personnel or records managers being able to report progress on each task. Hold managers can monitor in real-time both custodian compliance and collections progress, and retain a complete history of all actions taken.

Legal Hold Pro has become the fastest growing legal hold management system by helping corporate legal teams and law firms implement defensible preservation efforts. The on-demand system is intuitive to operate and can be used immediately without the need to install, configure or maintain software.

“The mission of Legal Hold Pro is to be the most straightforward path for organizations to get their data preservation process more than just under control, but streamlined and efficient,” said Brad Harris, Vice President of Legal Products, Zapproved. “With this latest release, our customers can ensure that both legal hold notifications and associated data preservation and collection tasks are effectively managed throughout the life of a matter.”

Legal Hold Pro has been embraced by Fortune 500 companies, leading law firms and government agencies because it reduces risks of adverse outcomes in litigation. The proven compliance platform also offers significant savings by reducing labor costs associated with legal holds by more than 75 percent which delivers an ROI of more than 260 percent in the first year.

To see a demonstration of Legal Hold Pro at LegalTech in New York from January 30 to February 1, visit Booth 537. To schedule a time to view a demonstration, send an email to info@legalholdpro.com or call (888) 376-0666.

JAN
30

LegalTech™, New York, January 30, 2012 – Zapproved® Inc. announced today the introduction of a set of new features so law firms can work with clients to deploy the fastest growing legal hold notification and compliance tracking system. Since Legal Hold Pro is web-based, law firms can immediately utilize the tool with clients without the need to install, configure or maintain software.

The Legal Hold Pro Law Firm Advantage Edition supports a level of collaboration that has not been available until now. Outside counsel can work side-by-side in the system with clients to ensure the legal hold and preservation process is being managed in a defensible and “good faith” manner. The Law Firm Advantage Edition allows a firm to manage and monitor multiple clients with a single login, including drafting and sending legal hold notices. The law firm can also respond directly to custodian questions and distribute preservation questionnaires.

A key element to the new edition is that Law Firm Advantage supports the ability to pass through the costs on a client-by-client basis so billing accurately reflects the usage for each client. The affordable service makes using it a powerful and globally-accessible tool for clients of every size.

“Legal Hold Pro Law Firm Advantage has been developed with guidance from a great number of law firms working with clients to meet the standard that the courts now expect,” said Brad Harris, Vice President of Legal Products, Zapproved. “Our team responded with new features for managing preservation collaboratively while still maintaining our ease-of-use which is a hallmark of Legal Hold Pro. The courts have been clear that outside counsel must be actively engaged in the preservation efforts of their clients, so this edition is a way to do that right away.”

Legal Hold Pro, Zapproved’s flagship product for managing legal hold notification and compliance, has been embraced by Fortune 500 companies, leading law firms and government agencies because it reduces risks of adverse outcomes in litigation. The proven compliance platform also offers significant savings by reducing labor costs associated with legal holds by more than 75 percent which delivers an ROI of more than 260 percent in the first year.

To see a demonstration of Legal Hold Pro at LegalTech in New York from January 30 to February 1, visit Booth 537. To schedule a time to view a demonstration, send an email to info@legalholdpro.com or call (888) 376-0666.

JAN
30

Portland, Ore., January 30, 2012 – Zapproved Inc., a software provider with a powerful compliance platform for businesses facing increasing rules and regulations to efficiently manage their obligations, announced today that the Board of Directors has voted to appoint Hon. Robert J. Cindrich (Ret.) to the Board. Cindrich served as a Federal judge in the U.S. District Court for Western Pennsylvania for 10 years and currently serves as Senior Advisor to the Office of the President at the University of Pittsburgh Medical Center (UPMC), one of the leading nonprofit health systems in the United States. He had formerly served from 2004 to 2011 as UPMC’s Senior Vice President and Chief Legal Officer. Cindrich currently serves on the Board of Directors of Mylan Inc. (Nasdaq:MYL), a leading diversified generic and specialty pharmaceutical company.

Cindrich will join the existing Board of Directors beginning January 2012. The current Board members include Allen Alley, former CEO and Chair of Pixelworks (Nasdaq:PXLW), Steve Sharp, Chairman of Triquint Semiconductor (Nasdaq:TQNT), Randy Steck, former VP and GM at Intel, Steve Wynne, Chief Marketing Officer for Jeld-Wen and founding partner of Ater Wynne LLP, and Monica Enand, CEO and Founder of Zapproved.

“We are excited to add Mr. Cindrich’s expertise to our Board of Directors. He has a rare combination of experience from leading corporate legal and compliance organizations to his perspective from serving 10 years on the bench as a highly respected Federal judge,” said Monica Enand. “His counsel will be critical as we continue to grow the market presence of our industry leading Legal Hold Pro™ product and expand into new areas where corporations need help managing their compliance obligations.”

Legal Hold Pro, the company’s flagship product for managing legal hold notification and compliance, has been embraced by Fortune 500 companies, leading law firms and government agencies because it reduces risks of adverse outcomes in litigation. The proven compliance platform also offers significant savings by reducing labor costs associated with legal holds by more than 75 percent which delivers an ROI of more than 260 percent in the first year. For a more detailed biography, please visit http://www.zapproved.com/AboutUs#bod.